아프리카ㆍ중동

2018/19 KSP-ITC Joint Consulting Project with Tunisia
Executive Summary

Chapter 1
Strategies for Revitalizing TUNEPS: Focusing on CRM-based Help Desk
　Summary
　1. Introduction
　2. Overview of Public Procurement in Tunisia
　3. TUNEPS’s Help Desk
　4. Case Study on Help Desk in Korea
　5. Recommendations on Strategies for Revitalizing TUNEPS
　References

Chapter 2
Policy Recommendations for Organizational Capacity Development
　Summary
　1. Introduction
　2. Research Design and Methodology
　3. Current Status of Knowledge Management of TUNEPS
　4. Two Case Studies of Communities of Practice: Korea Public Procurement Service and World Bank
　5. Recommendations on Capacity Building through a Community of Practice
　References
　Appendices

Chapter 3
Technical Manual for TUNEPS: Focusing on Help Desk Troubleshooting
　Summary
　1. Introduction
　2. Plan to Solve the Most Urgent Issues
　3. Technical Manual for Operators
　4. Quick Manual for Suppliers (Brochure)
　5. Recommendations for Improving TUNEPS System Functions and Performance
　References