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Without exaggeration, Egypt Post (EP) is the oldest and most honored governmental institute in Egypt. Its headquarters, located in Ataba Square in downtown Cairo, is considered a central and prominent place in Cairo and Egypt. Khedive Ismail unveiled the inauguration of the headquarters officially. However, sometime within its lifespan until 2005, Egypt Post (EP) was considered one of the worst governmental institutes in Egypt from a quality of service point of view. In addition, EP had not been a member of the Pan African Postal Union (PAPU) for almost 20 years simply because EP had not been paying its yearly membership. On the global level, EP was a modest Universal Postal Union (UPU) member with no strong value. This decline and poor image was because of several reasons that added up to the then Egypt Post status.Only three years later, EP was ranked third worldwide in the UPU congress elections. In addition, EP became a member of the two most important committees in the UPU: The Investment Committee, and the Executive Committee. This marks the transformation of the Egypt Post from a modest member in the UPU to a prominent and distinctive one. EP was also unanimously voted by the African Postal Organization to chair the PAPU in 2008 and 2009 after years of absence. It was a classic case of turnaround in terms of organizational improvement, efficiency and quality service.The business world is always changing and developing, causing the development and increase of relatively new concepts.